SN - Sr. Analyst/ Sr Engineer 2 Positions
Certified ServiceNow resources with hands-on experience across the areas particularly Employee Center and NowAssist AI Scope of Work
- Design and Development: Responsible for end-to-end design and development of the parent ServiceNow portal and subportals, ensuring implementation in a non-production environment.
- UI/UX Design: The portal must feature an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices
- ServiceNow Process Orchestration: All process orchestration must be implemented within ServiceNow, utilizing existing licenses the client has.
- Functional prototype: The delivered POC must include universal ticketing functionality and AI-driven capabilities tailored to employee-initiated service requests and questions.
Qualifications:
- An parent portal homepage
- Department portals (as sub-portals) and their UI pages
- Approvals page that lists all the approvals pending and completed
- Employee Center / Employee Center Pro
- Universal Ticketing across departments
- Dashboards, reports, and data visualisations to visualise data related to selected data points that will support the proof of value of the product
- NowAssist AI — sourcing answers from native knowledge bases, SharePoint and external sources
- Process orchestration for selected services
- Fulfiller workspaces, dashboards and reporting
- Mobile-ready and accessible from non-corporate devices
- SharePoint integration (1Apr-31Aug)
